Facebook has made reporting in messenger easier

With the increasing criticism for Facebook in various countries like Myanmar, Facebook has finally made reporting in messenger a lot easier. It has been announced through the newsroom of Facebook with the title ‘Reporting made easier in messenger’. With this feature, now you will be easily able to report conversations on messenger which violates the community standards of Facebook.

For reporting the conversation, now there is a new tab in the conversation detail with the name of ‘Something is wrong’. For navigating to the conversation details, you will have to click on the name of the person with whom you are chatting and then after scrolling down, you will find the tab of ‘Something is wrong’. The minor detail in the tab says ‘Give Feedback or Report Conversation’.

After clicking on ‘Something is wrong’, you will be shown a screen which will be having the following options

  • Harassment
  • Suicide or Self injury
  • Pretending to be someone
  • Sharing inappropriate things
  • Hate Speech
  • Unauthorized Sales
  • Other

Facebook will then use your feedback to know when something isn’t right. You will be shown options after selecting the options of feedback, like if you choose the option of pretending to be someone else, then you will get the options under Who are they pretending to be? Me, A celebrity, A friend, Fake account.

You just have to choose from the given option, then finally click on the Send Feedback button located at the bottom of the screen. After that, you will be taken to a screen which will be saying ‘Thanks we have received your feedback.

On the same screen which will be thanking you, you also get additional options of actions against the person you have reported. The additional actions which you can take are as follows

  • Mute Conversation
  • Ignore Conversation
  • Block ‘XYZ’(the person against whom you have reported the conversation)
  • Report Conversation

The best thing about this new feature is that the person against whom you will be reporting or the group against whom you will be reporting will not be notified of the actions you take against them in ‘Something is wrong’ tab.

Some days back, Facebook was criticized for spreading hate speech in Burma. But soon the CEO of Facebook Mark Zuckerberg stated that a new system has been deployed to stop such messages from being spread on Facebook. But then a group of activists and civic organization said that the claim made by the CEO of Facebook is wrong. They also released an open letter to Facebook. The open letter to Facebook was signed by six organizations, including Phandeeyar, a leading tech hub that had earlier worked with Facebook to draft its community settings for the Burmese language.

The instant step taken by Facebook is a clear sign of its response to the issues raised against Facebook policy against spreading of hate speech in Myanmar. Facebook must have understood that after the recent Cambridge Analytica case, if they again fail to live up to the policy expectations of its user then things will not turn good for them.

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